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Frequently Asked Questions
Is there a deposit available upon request?
Yes, if the order value exceeds 5000 pounds, the customer will be contacted to request a deposit (part of the amount) to confirm the order.
How is the order confirmed?
The customer is contacted to confirm the order via phone call or WhatsApp message before shipping.
Can the deposit be refunded?
No, the deposit is non-refundable after order confirmation, except in the case of an error on the part of the store.
Can the shipment be opened and inspected upon receipt?
Yes , the customer is allowed to open and inspect the shipment only while a representative of the shipping company is present .
Is there a refund option?
No, there are absolutely no refunds , as all models and images are displayed clearly and accurately.
Is it possible to replace it?
Yes, exchanges are only allowed if the size is unsuitable .
Who bears the shipping costs in case of an exchange?
The customer bears the shipping costs in case of an exchange due to size.
The company will bear the shipping costs in case of an error in the order or a defect in the item.
How long does shipping take?
Delivery time ranges from 8 to 10 working days .